Privacy Policy

Effective Date: 02 March 2026

Total 11 sections

SafeHand Partner App

11. Location Information Collection and Usage

SafeHand Partner respects your privacy and is committed to protecting your personal information. To provide safe, reliable, and efficient healthcare services, the SafeHand Partner app may collect precise and approximate location information of workers/caregivers.

When We Collect Location Information

When the app is actively open and being used
When the app is running in the background (where permission is provided)
During active service assignments, visits, and duty hours

Why We Collect Location Information

To enable real-time tracking of workers during assigned services
To help assign nearby service requests and improve response time
To verify worker attendance, arrival, departure, and service completion
To enhance the safety and security of patients, workers, and service operations
To improve service quality, operational efficiency, and customer experience

SafeHand Lifecare does not sell, rent, or share worker location information with third parties for advertising or commercial purposes. Location data is accessed only for legitimate service-related purposes and is handled securely. We retain location information only for the period required to provide our services, maintain service records, resolve disputes, comply with applicable laws, and fulfill regulatory requirements. Workers can manage location permissions through their device settings; however, disabling location access may affect certain app features such as job assignment, attendance verification, and live tracking.

General Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information (Full Name, Phone Number, Email Address, Residential Address, Date of Birth, Emergency Contact Details)
Medical Information (Medical history, Prescriptions, Diagnosis details, Treatment requirements, Health reports shared by you)
Technical Information (IP address, Device type, Browser type, Website usage data via cookies)

2. How We Use Your Information

Provide lifecare services
Schedule appointments
Connect you with doctors or lifecare professionals
Process payments
Improve service quality
Respond to inquiries and customer support
Send service updates or important notifications
We do not sell or rent your personal data to third parties

3. Sharing of Information

Assigned lifecare professionals
Authorized medical staff
Payment processing partners
Legal authorities (if required by law)
All shared information is handled confidentially

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee 100% security. By using our services, you acknowledge this risk.

5. Tele-Consultation Privacy

All tele-consultations are conducted confidentially. Patients are responsible for ensuring privacy on their end during phone or video consultations.

6. Cookies Policy

Our website may use cookies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings.

7. Your Rights

Access your personal data
Request correction of incorrect data
Request deletion of your information (subject to legal obligations)
Withdraw consent where applicable

8. Retention of Information

We retain personal and medical data only for as long as necessary to fulfill service and legal requirements.

9. Changes to This Policy

SafeHand Lifecare reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.

10. Contact Us

+91 9217491110
info@safehandlifecare.com